How much does a IT user support technicians earn in the UK?

A IT user support technicians earns a median salary of £34,314 per year in the UK (2025 ONS ASHE data). The middle 50% earn between £27,882 and £43,911 per year.

What is the average salary for a IT user support technicians?

The median annual salary for a IT user support technicians in the UK is £34,314 according to the Office for National Statistics Annual Survey of Hours and Earnings (ONS ASHE 2025).

SOC 3132 Science, engineering and technology associate professionals

IT user support technicians Salary

Median salary £34,314 per year (2025). Based on ONS ASHE data.

About this role

IT user support technicians provide technical support, implementation and operational expertise within IT and technology environments. They configure systems, troubleshoot issues, implement solutions and ensure technology infrastructure operates reliably and securely.

Key responsibilities

Installing, configuring and maintaining IT systems and infrastructure
Troubleshooting technical issues and providing user support
Implementing security measures and monitoring system performance
Documenting technical procedures and configurations
Collaborating with development and engineering teams

Qualifications and entry routes

Typically requires a degree, HND or professional certifications in a relevant technology area. Certifications such as CompTIA, Cisco (CCNA), Microsoft (Azure/365) or AWS are valued. Apprenticeships provide alternative entry routes.