SOC 3132 Science, engineering and technology associate professionals

IT user support technicians Salary

Median salary £34,314 per year (2025). Based on ONS ASHE data.

Gross pay, before deductions. See take-home pay on £34,000 after tax and National Insurance →

For it user support technicians, £35,128 is the typical (median) pay. That is below the UK full-time median of £39,039 — -10% versus the national average. Experienced it user support technicians (top 25%) earn over £43,911.

About this role

IT user support technicians provide technical support, implementation and operational expertise within IT and technology environments. They configure systems, troubleshoot issues, implement solutions and ensure technology infrastructure operates reliably and securely.

Key responsibilities

Installing, configuring and maintaining IT systems and infrastructure
Troubleshooting technical issues and providing user support
Implementing security measures and monitoring system performance
Documenting technical procedures and configurations
Collaborating with development and engineering teams

Qualifications and entry routes

Typically requires a degree, HND or professional certifications in a relevant technology area. Certifications such as CompTIA, Cisco (CCNA), Microsoft (Azure/365) or AWS are valued. Apprenticeships provide alternative entry routes.

Career outlook

Strong demand across all sectors. Cloud, cybersecurity and data management skills are particularly sought after.

Key skills

Technical troubleshooting Systems administration Network management Security awareness Documentation

Common industries

Technology
Financial services
Public sector
Telecommunications
Managed service providers

Data coverage

SOC code 3132

Data source ONS ASHE

Years available 2015–2025

Estimated jobs 152,000

Median Salary

£34,314

Mean Salary

£37,763

Jobs (000s)

152k

Data Years

11 years

Salary Range (2025)

P10: £24kP25: £28kMedian: £34kP75: £44kP90: £56k

Estimated Career Progression

Based on salary percentile distribution for this occupation

Entry Level

£23,820

0-2 years

Mid Level

£27,882

3-7 years

Senior

£43,911

8-15 years

Leadership

£55,710

15+ years

Potential career growth: +134% from entry to leadership

Salary Trend (2015-2025)

Adjust for inflation

Nominal growth: +24.0%Real growth: -10.1%

Gender Pay Comparison (2025)

Gender pay gap: 9.7%

Full-time vs All Employees (2025)

All Employees

£34,314

Full-time Only

£35,128

Full-time premium: +£814

IT user support technicians salary: common questions

How much do it user support technicians earn in the UK?

IT user support technicians earn a median of £35,128 a year (ONS ASHE 2025). The middle half earn between £27,882 and £43,911.

Is £35,128 a good salary in the UK?

What is the starting salary for it user support technicians?

Entry-level it user support technicians typically start near the lower end of the range. The bottom 25% earn up to £27,882, and the lowest-paid 10% earn under £23,820.

How much do the highest-paid it user support technicians earn?

The best-paid 10% of it user support technicians earn over £55,710 a year, and the top 25% over £43,911 (ONS ASHE 2025).

Have it user support technicians salaries kept up with inflation?

Since 2015, median it user support technicians pay has risen from £28,210 to £35,128 — +25% in cash terms, or -10% after CPIH inflation. That is behind inflation over the period.

Is there a gender pay gap for it user support technicians?

Male it user support technicians earn a median £35,422 and female it user support technicians £31,984 — a gap of +10% in 2025.

Figures: ONS Annual Survey of Hours and Earnings, gross annual pay. UK full-time median £39,039 (2025).