IT operations technicians Salary
Median salary £34,656 per year (2025). Based on ONS ASHE data.
About this role
IT operations technicians provide technical support, implementation and operational expertise within IT and technology environments. They configure systems, troubleshoot issues, implement solutions and ensure technology infrastructure operates reliably and securely.
Key responsibilities
- Installing, configuring and maintaining IT systems and infrastructure
- Troubleshooting technical issues and providing user support
- Implementing security measures and monitoring system performance
- Documenting technical procedures and configurations
- Collaborating with development and engineering teams
Qualifications and entry routes
Typically requires a degree, HND or professional certifications in a relevant technology area. Certifications such as CompTIA, Cisco (CCNA), Microsoft (Azure/365) or AWS are valued. Apprenticeships provide alternative entry routes.
Career outlook
Strong demand across all sectors. Cloud, cybersecurity and data management skills are particularly sought after.
Key skills
Common industries
- Technology
- Financial services
- Public sector
- Telecommunications
- Managed service providers
Data coverage
Median Salary
£34,656
Mean Salary
£38,507
Jobs (000s)
69k
Data Years
11 years
Salary Range (2025)
Estimated Career Progression
Based on salary percentile distribution for this occupation
Entry Level
£24,408
0-2 years
Mid Level
£28,218
3-7 years
Senior
£43,949
8-15 years
Potential career growth: +80% from entry to leadership
Salary Trend (2015-2025)
Gender Pay Comparison (2025)
Gender pay gap: 5.3%
Full-time vs All Employees (2025)
All Employees
£34,656
Full-time Only
£35,259
Full-time premium: +£603
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Lifetime earnings
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