SOC 7219 Customer service occupations

Customer service occupations n.e.c. Salary

Median salary £24,438 per year (2025). Based on ONS ASHE data.

Gross pay, before deductions. See take-home pay on £24,000 after tax and National Insurance →

For customer service occupations n.e.c., £27,848 is the typical (median) pay. That is well below the UK full-time median of £39,039 — -29% versus the national average. Experienced customer service occupations n.e.c. (top 25%) earn over £29,745.

About this role

Customer service occupations not elsewhere classified include specialist customer-facing roles in travel, tourism, entertainment, public services and other sectors providing information, assistance and service to customers and the public.

Key responsibilities

Providing information and assistance to customers
Handling enquiries, bookings and service requests
Processing transactions and maintaining records
Resolving customer issues and complaints
Ensuring positive customer experience

Qualifications and entry routes

Varies by sector. Travel consultants may hold ABTA qualifications. Tourism roles may require language skills. On-the-job training is standard.

Career outlook

Customer service roles continue to evolve with technology. Face-to-face service in tourism, hospitality and leisure maintains demand.

Key skills

Customer service Communication Problem-solving Product knowledge Language skills

Common industries

Tourism and hospitality
Entertainment and leisure
Transport
Public services
Visitor attractions

Data coverage

SOC code 7219

Data source ONS ASHE

Years available 2015–2025

Estimated jobs 299,000

Median Salary

£24,438

Mean Salary

£23,782

Jobs (000s)

299k

Data Years

11 years

Salary Range (2025)

P10: £9kP25: £16kMedian: £24kP75: £30kP90: £37k

Estimated Career Progression

Based on salary percentile distribution for this occupation

Entry Level

£8,538

0-2 years

Mid Level

£15,623

3-7 years

Senior

£29,745

8-15 years

Leadership

£37,199

15+ years

Potential career growth: +336% from entry to leadership

Salary Trend (2015-2025)

Adjust for inflation

Nominal growth: +51.2%Real growth: +9.5%

Gender Pay Comparison (2025)

Gender pay gap: 11.2%

Full-time vs All Employees (2025)

All Employees

£24,438

Full-time Only

£27,848

Full-time premium: +£3,410

Customer service occupations n.e.c. salary: common questions

How much do customer service occupations n.e.c. earn in the UK?

Customer service occupations n.e.c. earn a median of £27,848 a year (ONS ASHE 2025). The middle half earn between £15,623 and £29,745.

Is £27,848 a good salary in the UK?

What is the starting salary for customer service occupations n.e.c.?

Entry-level customer service occupations n.e.c. typically start near the lower end of the range. The bottom 25% earn up to £15,623, and the lowest-paid 10% earn under £8,538.

How much do the highest-paid customer service occupations n.e.c. earn?

The best-paid 10% of customer service occupations n.e.c. earn over £37,199 a year, and the top 25% over £29,745 (ONS ASHE 2025).

Have customer service occupations n.e.c. salaries kept up with inflation?

Since 2015, median customer service occupations n.e.c. pay has risen from £19,328 to £27,848 — +44% in cash terms, or +4.0% after CPIH inflation. That is ahead of inflation over the period.

Is there a gender pay gap for customer service occupations n.e.c.?

Male customer service occupations n.e.c. earn a median £26,181 and female customer service occupations n.e.c. £23,252 — a gap of +11% in 2025.

Figures: ONS Annual Survey of Hours and Earnings, gross annual pay. UK full-time median £39,039 (2025).