SOC 4121 Administrative occupations

Credit controllers Salary

Median salary £26,981 per year (2025). Based on ONS ASHE data.

Gross pay, before deductions. See take-home pay on £27,000 after tax and National Insurance →

For credit controllers, £28,532 is the typical (median) pay. That is well below the UK full-time median of £39,039 — -27% versus the national average. Experienced credit controllers (top 25%) earn over £32,762.

About this role

Credit controllers recover money owed to organisations by managing debtor accounts, chasing overdue payments, negotiating payment plans and escalating to legal action when necessary. They balance firm collection with maintaining customer relationships.

Key responsibilities

Chasing overdue invoices by phone, email and letter
Negotiating payment plans and settlements
Reconciling customer accounts and resolving queries
Escalating aged debt for legal recovery
Reporting on debtor positions and cash collection targets

Qualifications and entry routes

No specific qualifications required, though AAT or CICM (Chartered Institute of Credit Management) qualifications demonstrate professionalism. Many enter through accounts department experience.

Career outlook

Consistent demand across all sectors. CICM qualifications enhance career progression to credit management roles.

Key skills

Negotiation Communication Accounts reconciliation Persistence Attention to detail

Common industries

All commercial sectors
Financial services
Utilities
Telecommunications
Debt recovery agencies

Data coverage

SOC code 4121

Data source ONS ASHE

Years available 2015–2025

Estimated jobs 24,000

Median Salary

£26,981

Mean Salary

£27,701

Jobs (000s)

24k

Data Years

11 years

Salary Range (2025)

P25: £22,936Median: £26,981P75: £32,762

P10: £16kP25: £23kMedian: £27kP75: £33kP90: --

Estimated Career Progression

Based on salary percentile distribution for this occupation

Entry Level

£15,970

0-2 years

Mid Level

£22,936

3-7 years

Senior

£32,762

8-15 years

Potential career growth: +105% from entry to leadership

Salary Trend (2015-2025)

Adjust for inflation

Nominal growth: +33.6%Real growth: -3.2%

Gender Pay Comparison (2025)

Gender pay gap: 6.0%

Full-time vs All Employees (2025)

All Employees

£26,981

Full-time Only

£28,532

Full-time premium: +£1,551

Credit controllers salary: common questions

How much do credit controllers earn in the UK?

Credit controllers earn a median of £28,532 a year (ONS ASHE 2025). The middle half earn between £22,936 and £32,762.

Is £28,532 a good salary in the UK?

What is the starting salary for credit controllers?

Entry-level credit controllers typically start near the lower end of the range. The bottom 25% earn up to £22,936, and the lowest-paid 10% earn under £15,970.

Have credit controllers salaries kept up with inflation?

Since 2015, median credit controllers pay has risen from £21,781 to £28,532 — +31% in cash terms, or -5.0% after CPIH inflation. That is behind inflation over the period.

Is there a gender pay gap for credit controllers?

Male credit controllers earn a median £27,658 and female credit controllers £25,999 — a gap of +6.0% in 2025.

Figures: ONS Annual Survey of Hours and Earnings, gross annual pay. UK full-time median £39,039 (2025).