Housing officers Salary

About this role

Housing officers manage social housing tenancies, allocations and neighbourhood services. They handle lettings, rent collection, anti-social behaviour, tenancy sustainment and work to ensure tenants maintain their homes and communities.

Key responsibilities

• Managing housing allocations and lettings processes
• Collecting rent and managing arrears
• Handling anti-social behaviour complaints and enforcement
• Supporting tenants to sustain their tenancies
• Conducting estate inspections and managing repairs

Qualifications and entry routes

Typically requires a degree or professional qualification from CIH (Chartered Institute of Housing). CIH membership and chartership are the professional standards. Many enter through trainee or graduate schemes.