Air travel assistants Salary

About this role

Air travel assistants provide customer service at airports and on aircraft, including check-in, boarding, flight safety demonstrations, in-flight service and passenger assistance. They include cabin crew and ground handling staff.

Key responsibilities

• Checking in passengers and managing boarding processes
• Delivering safety briefings and ensuring cabin safety compliance
• Providing in-flight food and beverage service
• Assisting passengers with special needs, queries and complaints
• Managing emergency procedures and security protocols

Qualifications and entry routes

Airlines provide comprehensive cabin crew training including CAA-approved safety and emergency procedures. No specific prior qualifications are required, though customer service experience, languages and first aid are valued. Ground handling roles require airport security clearance.